iDong creates BlackBerry device software, as well as providing expertise on BlackBerry development and integration with enterprise solutions.

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There are so many open source products that claim to be easy to install and configure, but few deliver. osTicket really is easy to install and configure! I can see that it is quite configurable if you want to tweak it, but I could not believe how quick I was up and running with a ticket system allowing e-mail generated tickets (with attachments). Incredible.